You may request return or exchange services and get in touch with us via the contact methods listed under "Contact Us". Our customer service team will assist you in resolving your issue perfectly.
What should I do if something is missing from my order?
If something is missing from your order, check your order confirmation link to see if one of the items in the order are being preparing for shipment. If so, chances are that it is out of stock and you will not receive the out of stock item. The purchase amount will be cancelled and will be noted on the final invoice.
If the issue is not as mentioned above, please get in touch with us via the contact methods listed under "Contact Us". Please be sure to attach your order number and details of the missing items, and we will verify the situation for you, then either reissue the missing items or process a refund.
What should I do if something in my order is damaged?
If you notice that your parcel is damaged when delivered, you should take a picture of it before opening the package. If your item is damaged, you should send an image of it together with the picture of the damaged parcel.
You will be able to return the damaged orders and get an exchange product free of charge. Just let us know that you are returning a faulty item.
What do I do if I have any complaints about a product?
All products that are purchased through rains-eu.com are covered by a 2-year warranty. If you want to make a claim on your Rains product, please submit your case below. Please prepare pictures of the damage on your item, as well as a description of the damage.
https://www.rains.com/pages/warranty
For products bought from a Rains Store or an authorised Rains stockist, please reach out to the corresponding point of sale.
Can I make a complaint if my item is bought through one of your dealers?
All products from Rains purchased from one of our dealers are also covered by a 2-year warranty, but all claims need to be submitted through the store at which the product was purchased. However, if the store is no longer in business. Upon issuing a complaint, please note that a proof of purchase is required.